1. Binding Terms of Use

1.1 The following terms of service ("Terms") set forth the rules that govern your use of the website landflight.co.nz and any related booking services operated by MDRG Ltd ("LandFlight", "we", "us", or "our"). Please read these Terms carefully. By accessing or using our services, you agree that you have read, understand, and agree to be bound by these Terms. These Terms are governed by and construed in accordance with the laws of New Zealand, and any disputes shall be subject to the exclusive jurisdiction of the courts of New Zealand.

1.2 LandFlight reserves the right to modify these Terms periodically. Any changes will become effective upon posting to our website along with the date last updated. Continued use of our services after changes constitutes acceptance of the modified Terms.

2. About LandFlight

2.1 LandFlight is operated by MDRG Ltd, a company registered in New Zealand. Our services connect customers with premium private transfer services throughout New Zealand.

2.2 Contact Information:
Email: book@landflight.co.nz
Phone: +64 220 978 953
WhatsApp: +64 220 978 953

3. Nature of Services

3.1 LandFlight operates as a booking platform that connects customers ("Users") with professional transportation service providers ("Drivers") for private transfer services ("Transport Services") throughout New Zealand.

3.2 Important: LandFlight does not provide transportation services directly. We facilitate bookings between Users and independent Drivers. LandFlight is not a common carrier, motor carrier, or transport operator. Drivers are independent contractors and are not employees, agents, or representatives of LandFlight.

4. Booking Process

4.1 To book Transport Services through LandFlight:

• Select your pickup location, destination, date, time, and number of passengers
• Provide required contact information including name, email, and phone number
• Submit your booking request or quote request
• Upon confirmation, we will arrange a Driver and provide you with booking details
• Payment terms will be communicated at time of booking confirmation

4.2 By submitting a booking request, you represent that you have the authority to book on behalf of all passengers and that all passengers agree to these Terms.

5. Pricing and Payment

5.1 Prices displayed on our platform are in New Zealand Dollars (NZD) and are subject to the following:

• Prices are per person and vary based on number of passengers
• Airport surcharges may apply for airport pickups/drop-offs as indicated
• Prices are inclusive of GST where applicable
• Additional charges may apply for locations outside city CBD areas
• Payment methods and terms will be confirmed at time of booking

5.2 All prices are indicative quotes. Final pricing will be confirmed in your booking confirmation.

6. Cancellations and Modifications

6.1 All cancellations must be made by contacting us at book@landflight.co.nz or +64 220 978 953. Cancellation fees apply as follows:

• More than 4 days (96 hours) before service: Full refund
• Less than 96 hours but more than 48 hours before service: 25% cancellation fee applies (75% refund)
• Less than 48 hours before service: 100% cancellation fee applies (no refund)
• Modifications to bookings are subject to availability and may incur additional charges

6.2 Cancellation fees are calculated based on the scheduled pickup time of your service.

6.3 No-Show Policy

6.3.1 For flight or conveyance arrivals, the driver will meet you at the actual arrival time. For all other pickups, drivers will arrive at the agreed booking time. The following waiting times apply:

• International flight arrivals: Driver will wait a maximum of 120 minutes from actual arrival time
• All other locations: Driver will wait a maximum of 30 minutes from the booked pickup time
• Domestic flight arrivals: Driver will wait a maximum of 30 minutes from actual arrival time

6.3.2 If you fail to meet the driver within the specified waiting period, this will be considered a no-show and 100% of the booking amount will be charged with no refund.

6.3.3 If you require additional waiting time beyond these limits, additional fees will apply and must be paid to the driver upon demand. Please contact us in advance if you anticipate delays.

7. Baggage Allowance

7.1 The standard baggage allocation per person is: 1 suitcase and 1 carry-on item.

7.2 Additional items such as child restraints, child strollers, wheelchairs, and other bulky items are considered additional baggage and may require space equivalent to one passenger.

7.3 For transfers with additional items beyond the standard allowance, passengers may be required to pay an additional person fee per transfer. Please inform us of any extra baggage or special items when booking to ensure appropriate vehicle arrangements.

7.4 Child Restraints

7.4.1 Under New Zealand law, specifically Factsheet 7 of the Restraints regulations, all passenger service vehicles are exempt from the provision of child restraints. Additionally, there are legal implications for fitting your own restraint to our vehicles.

7.4.2 If you are traveling with children, we are happy to examine your requirements and advise on what can be done to accommodate your needs. If child restraints are provided by LandFlight, additional fees will apply.

7.5 Damage to Suitcases and Bags

7.5.1 Suitcases, bags, and other similar items are considered packaging for the purposes of this service. Accordingly, no claim can be made or received for any damage or mishandling of these items during the transfer service. Passengers are advised to ensure their belongings are adequately protected and insured prior to travel.

8. User Responsibilities

8.1 As a User, you agree to:

• Provide accurate and complete information when booking
• Be present at the agreed pickup location at the scheduled time
• Treat Drivers with respect and courtesy
• Not engage in any illegal activities during transport
• Ensure all passengers, including children, are properly secured
• Not damage the vehicle or property of the Driver
• Comply with all New Zealand laws and regulations

8.2 Vehicle Conduct Policy

8.2.1 To maintain the quality and comfort of our premium vehicles, the following policies apply:

• The consumption of food or drink is not permitted in the vehicle unless the driver agrees
• Alcohol, drugs, and cigarettes are NEVER permitted in the vehicle under any circumstances
• Violation of these policies may result in immediate termination of service without refund

9. Liability and Disclaimers

9.1 Service Provided by Third Parties: Transport Services are provided by independent Drivers. LandFlight is not liable for any acts, omissions, or conduct of Drivers or for any injuries, damages, or losses arising from the Transport Services.

9.2 No Warranties: Our booking services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

9.3 Limitation of Liability: To the maximum extent permitted by New Zealand law, LandFlight's total liability for any claims arising from these Terms or use of our services shall not exceed the amount paid by you for the relevant booking.

9.4 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under New Zealand law, including liability for death or personal injury caused by negligence.

10. Insurance

10.1 All Drivers providing Transport Services through LandFlight are required to maintain appropriate insurance coverage as required by New Zealand law. However, LandFlight does not guarantee or verify such coverage and is not responsible for any insurance claims.

11. Privacy and Data Protection

11.1 We collect and process personal information in accordance with New Zealand privacy laws. By using our services, you consent to:

• Collection of your contact details and booking information
• Sharing necessary information with Drivers to facilitate your booking
• Use of your information to communicate about your booking and our services
• Storage of your information for record-keeping and service improvement

11.2 We will not sell or share your personal information with third parties for marketing purposes without your consent.

12. Intellectual Property

12.1 All content on the LandFlight platform, including text, graphics, logos, and software, is the property of MDRG Ltd or its licensors and is protected by New Zealand and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

13. Termination

13.1 LandFlight reserves the right to refuse service, cancel bookings, or terminate access to our platform for any user who violates these Terms, engages in fraudulent activity, or for any other reason at our sole discretion.

14. Force Majeure

14.1 Neither LandFlight nor Drivers shall be liable for any failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, severe weather, strikes, government actions, or other force majeure events.

15. Dispute Resolution

15.1 These Terms are governed by the laws of New Zealand. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of New Zealand.

15.2 Before initiating any legal proceedings, we encourage you to contact us to resolve any concerns informally. Please contact us at book@landflight.co.nz or +64 220 978 953.

16. Consumer Rights

16.1 Nothing in these Terms affects your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection legislation. Where services are acquired for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

17. Severability

17.1 If any provision of these Terms is found to be invalid or unenforceable under New Zealand law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

18.1 These Terms constitute the entire agreement between you and LandFlight regarding use of our services and supersede all prior agreements and understandings.

19. Contact Us

19.1 If you have any questions about these Terms, please contact us: